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Mystery Customer Inspection Service
Mystery Customer Inspection is implemented by the professionally trained examiners to experience and evaluate the services by acting as customers in the stated time and place, including the service quality, professional skill of employees, business operation, product quality and so on, and it is the process of providing objective evaluation. It is commonly called as "Secret Inquiries" or "Mystery Customer Investigation".
By Mystery Customer Inspection Service, enterprises can discover the deficiency in time, as well as promote advancing service level, improving service quality and increasing consumer's satisfaction, accordingly optimize the management system and enhance the competitive ability in the market.
Steele can provide you the most professional inspection service by right of their rich experience in business investigation field and professional investigators, and the following is the procedure of Mystery Customer Inspection Service.
1. Confirm the objects
2. Design the Implementation Standard of Inspection based on clients requirements and relevant regul- ations
3. Select the candidates of Mystery Customers and give them professional trainings
4. Collect information
5. Analyze information
6. Submit the investigation report
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