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Mystery
Customer Inspection Service
Mystery
Customer Inspection is implemented by the professionally
trained examiners to experience and evaluate the service by
acting as customers in the stated time and place, including
the service quality, professional skill of employees, business
operation, product quality and so on, and it is the process of
providing objective evaluation. It is commonly called as
"Secret Inquiries" or "Mystery Customer
Investigation".
By
Mystery Customer Inspection Service, enterprises can discover
the deficiency in time, as well as assist them for advancing
service level, improving service quality and increasing
consumer satisfaction, accordingly assist enterprises to
optimize the management system and enhance the competitive
ability in the market.
Steele
can provide you the most professional inspection service by
right of their rich experience in business investigation field
and professional investigators, and the following is the
procedure of Mystery Customer Inspection Service.
1. Confirm the objects
2. Design the Implementation Standard of Inspection based on
clients?requirements and relevant regul- ations
3. Select the candidates of Mystery Customers and give them
professional trainings
4. Collect information
5. Analyze information
6. Submit the investigation report
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